Course Outline
Part 1: What is DevOps?
1. History of the movement
2. DevOps-More than just Dev and Ops
3. The Anatomy of a DevOps mentality
Siloes of job function vs. alignment of mission
Detecting and eliminating waste
Optimizing flow of work
Leveraging measurement and visibility tools
Leveraging automation tools
Leveraging collaboration tools
End goals of DevOps
Part 2: The Cultural Component
1. Leadership
2. Organizational Culture: Can it really be changed?
The eight cultural profiles of work groups
Evaluating a group culture
Organizational culture vs. individual work
The cultural profiles of organizations
Changing culture with a behavioral roadmap
3. Individual Contribution to Culture
Using the organization’s cultural profile
Performing DISC assessments
Cataloging communication styles
Lessons from Agile
Core values
Mission commitment
How to develop the team mentality
Communicating business priorities to teams
Tying cultural findings to productivity work plans
4. A New Way to Fail
Whose fault is it?
A tale of two corporate ethics
Building failure into the business
Using frequent failures to continuously improve
5. Kaizen and Continuous Improvement
Schooling teams on entropy
The incremental approach to Kaizen
How to drive the ethic into the team
Signs of success
Signs of failure
Part 3: Implementing the DevOps Way of Work
1. The Manufacturing Analogy
Adapting Toyota principles to IT
Processes vs. workers. vs. management
Balancing “pull” and “push”
Leveling the workload
Finding root causes
Encouraging the cultural ingredients
2. Cataloging and Eliminating Waste
Lessons from Lean
Detecting uneven demand
Resolving overburdened teams
TIMWOOD and the categories of waste
Applying waste principles and management to IT
Work in Progress (WIP)
Time available (idle states or waiting)
Inventory, stock, unused assets
Handoffs and movement of work
Latent skill
3. Agile Infrastructure
Iterating operational work
Scrum teams in Ops
Unified IT retrospectives
Designing infrastructure goals
Matching infrastructure to application goals
4. Infrastructure as Code
IaaS overview
PaaS overview
Models with proven enterprise track records
Best opportunities for leveraging the cloud
Where to target value with IaaS
Common vendors and their cost
5. Configuration Management in the Cloud
Merging configuration needs with cloud infrastructure
Common techniques
Special needs of the enterprise
An AWS example
Integrating configuration tools into the IT workflow
6. Monitoring and Measurement
Building M and M into operational processes
How to use alerts to boost efficiency
How to choose tools and analyze their costs
Common tools for alerts and monitoring
7. Kanban-Visualizing and Tracking IT Work
A basic Kanban setup
Upstream and Downstream
Measuring Work in Progress (WIP)
Optimizing input and output
Reducing WIP
Using Kanbans to manage and track work
Using Kanbans to establish even workflow
Using Kanbans to measure and manage a highly visible pipeline of work
8. Security
Why it’s not working
The role of the DevOps security owner
Security management and process
Integrating security priorities with the rest of IT
Application security: the weakest link
Transforming security from a cost center to an equity builder
Resolving stakeholder conflicts
Common engineering concerns
9. Change Management
Applying Pareto’s principle to change management
Reducing work required by change management
Who is the change manager?
Goals of a managed change process
Implementing easier change management
10. Managed Deployments
Iterations and frequency
Changing handoff procedure
Embedding team representatives
Using Scrum for system administration
Moving towards continuous deployments
Automating deployments
11. Time-Blocking and Integrating Internal IT Work
Integrating the blocked work with production work
Iterating towards more robust IT infrastructure
Preventative Work
How to prioritize and plan preventative work and maintenance
The management case for technical debt
A process for cataloging technical debt
Implementing technical debt pay down
12. Automation
Gains of Automation: What to expect
Disruptions from Automation: What to expect
How to prevent new bottlenecks
Leveling workflow around automation tools
Where does it make the most sense to automate?
13. Deep Dive: Automation Tools
Process Monitoring
Blue Pill
Linux Installation
14. Towards Continuous Operation
The goal
The benefits
The path forward
Techniques for planning your CI roadmap
15. DevOps in the Enterprise
How to present the business case to leadership
How to keep leadership involved
How to dissolve operational silos over time
How to find bottlenecks
How to track flow in the enterprise environment
16. Class Conclusion: Charting your course
Clarifying expectations
Using the ASPE pre-written business case
Establishing a timeline
Locking in 5 immediate, actionable goals
Open discussion.

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