TOPICS

Course Outline
1. Typical Organization Systems
Functional
Projectized
Matrix
2. The Matrix Organization
What is matrix management?
Benefits and challenges of matrix organizations
Matrix management terminology
Conflicts of project manager and functional manager roles
Skills for different management roles
3. Basic Negotiation Skills
Managing stakeholder expectations
When to negotiate
Remote and offshore team negotiation
The negotiation climate
4. Communication Between Project and Functional Managers
The communication loop
Obstacles to communication
Forms of project communication
Communication management tools
5. Performance Feedback for Project Team Members
Set expectations
Provide feedback
Take action
6. Essentials of Conflict Management
Dealing with conflict
Constructive vs. destructive conflict
Types of difficult people
7. Deal with Conflicting Priorities
Urgent vs. important
Getting things done
Effective delegation
8. Team Building
Effective and Ineffective Teams
Traditionals vs. Self-Directed Teams
Team Motivation Theories.