Best ISO/IEC 20000 Practitioner for Auditors for ITIL Training
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PRIVATE COURSE
TOPICS
Course Outline
1. Overview of ISO/IEC 20000
2. Overall Management Requirements
3. Group Assignment
4. Service Delivery Processes
5. Relationship Processes
6. Resolution Processes
7. Control Processes – Configuration Management
8. Control Processes – Change Management
9. Release Process
10. Planning and implementation
11. Scoping and Eligibility
12. Mock Examination
13. Course Summary
14. Examination.