TOPICS

Course Outline
  1. Overview of ISO/IEC 20000
  2. Overall Management Requirements
  3. Group Assignment
  4. Service Delivery Processes
  5. Relationship Processes
  6. Resolution Processes
  7. Control Processes – Configuration Management
  8. Control Processes – Change Management
  9. Release Process
  10. Planning and implementation
  11. Scoping and Eligibility
  12. Mock Examination
  13. Course Summary
  14. Examination.

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