TOPICS

Course Outline
1. What is Knowledge-Centered Support and Why Do We Need It?The History of Knowledge-Centered Support The Concepts of KCS
The Benefits of KCS Proactive versus Reactive Knowledge Management
2. The KCS Methodology: The Knowledge-Centered Support Model
The Double Loop Process Model The Solve Loop The Evolve Loop
3. Wrapping Up the Knowledge-Centered Support Methodology Performance Assessment Leadership Return on Investment

  • PRIVATE
  • 10 Days
  • 0 Units
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WOOCS 1.1.8
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