TOPICS

Course Outline
1. Kepner-Tregoe Rational Process
Situation Appraisal
Problem Analysis
Decision Analysis
Potential Problem Analysis
2. Situation Appraisal
Threats and Opportunities
Separate and Clarify
Set Priority
Plan Next Steps
Role of Questioning in Situation Appraisal
3. Problem Analysis
Problem
Possible Causes
Evaluate Possible Causes
Confirm True Cause
Role of Questioning in Problem Analysis
4. Decision Analysis
Clarify Purpose
Identify Alternatives
Evaluate Alternatives
Make Decision
Role of Questioning in Decision Analysis
Present Recommendations
Assess Recommendations
5. Potential Problem Analysis
Potential Problems
Likely Causes
Take Preventive Action
Plan Contingent Action and Set Triggers
Role of Questioning in Potential Problem Analysis.