Course Outline

Module 1: Cisco Unity Connection

• Lesson 1: Designing and Deploying Cisco Unity Connection
• Lesson 2: Integrating Cisco Unity Connection with Cisco Unified Communications Manager
• Lesson 3: Configuring Cisco Unity Connection Users, Templates, and Class of Service
• Lesson 4: Configuring the Cisco Unity Connection System
• Lesson 5: Implementing Cisco Unity Connection Dial Plan and Call Management
• Lesson 6: Configuring Unified Messaging
• Lesson 7: Troubleshooting Cisco Unity Connection
• Lesson 8: Deploying Voice Mail Redundancy in Branch Offices

Module 2: Cisco Unity Express

• Lesson 1: Designing and Deploying Cisco Unity Express
• Lesson 2: Integrating Cisco Unity Express with Cisco Unified Communications Manager Express
• Lesson 3: Configuring Cisco Unity Express User Accounts and Features
• Lesson 4: Configuring Call Routing with Cisco Unity Express Auto-Attendant
• Lesson 5: Troubleshooting Cisco Unity Express

Module 3: Cisco Unified IM and Presence Implementation

• Lesson 1: Designing and Deploying Cisco Unified IM and Presence
• Lesson 2: Describing Cisco Unified Communications IM and Presence Components and Communication Flows
• Lesson 3: Integrating Cisco Unified Communications IM and Presence
• Lesson 4: Configuring Cisco Unified Communications IM and Presence Features and Implementing Cisco Jabber
• Lesson 5: Configuring Cisco Jabber Mobile and Integrating Directory Servers
• Lesson 6: Verifying and Troubleshooting Tools for Cisco Unified IM and Presence Components

Module 4: Video Provisioning and Integration in a Unified Communications Deployment

• Lesson 1: Deploying Cisco Collaboration Systems Applications with Cisco Prime Collaboration
• Lesson 2: Describing Video Infrastructure
• Lesson 3: Describing Cisco TMS.