Course Outline

Module 1: Introduction to Voice Mail

• Voice-Mail Integration Overview
• General Requirements for Voice-Mail Integration

Module 2: Cisco Unity Connection in a Cisco Unified Communications Manager Environment

• Integrating with Cisco Unified Communications Manager
• Configuring the Cisco Unity Connection System
• Using Cisco Unity Connection Partitions and Search Spaces
• Implementing Cisco Unity Connection Call Management
• Configuring Cisco Unity Connection Users
• Monitoring and Troubleshooting Cisco Unity Connection

Module 3: Cisco Unity Express Implementation in Cisco Unified Communications Manager Express Environment

• Understanding Cisco Unity Express
• Integrating Cisco Unity Express with Cisco Unified Communications Manager Express
• Configuring Cisco Unity Express Users
• Configuring User Accounts
• Understanding Cisco Unity Express Auto Attendant
• Troubleshooting Cisco Unity Express

Module 4: Voice Profile for Internet Mail Implementation

• Understanding VPIM
• Implementing VPIM in Cisco Unity Connection
• IImplementing VPIM in Cisco Unity Express

Module 5: Cisco Unified Presence Implementation

• Understanding Cisco Unified Presence
• Understanding Cisco Unified Presence Components and Communication Flows
• Integrating Cisco Unified Presence
• Configuring Cisco Unified Presence Features and Implementing Cisco Unified Personal Communicator
• Verifying and Troubleshooting Tools for Cisco Unified Presence Components.