Course Outline

Module 1: Introduction to Voice Mail

  • Voice-Mail Integration Overview
  • General Requirements for Voice-Mail Integration

Module 2: Cisco Unity Connection in a Cisco Unified Communications Manager Environment

  • Integrating with Cisco Unified Communications Manager
  • Configuring the Cisco Unity Connection System
  • Using Cisco Unity Connection Partitions and Search Spaces
  • Implementing Cisco Unity Connection Call Management
  • Configuring Cisco Unity Connection Users
  • Monitoring and Troubleshooting Cisco Unity Connection

Module 3: Cisco Unity Express Implementation in Cisco Unified Communications Manager Express Environment

  • Understanding Cisco Unity Express
  • Integrating Cisco Unity Express with Cisco Unified Communications Manager Express
  • Configuring Cisco Unity Express Users
  • Configuring User Accounts
  • Understanding Cisco Unity Express Auto Attendant
  • Troubleshooting Cisco Unity Express

Module 4: Voice Profile for Internet Mail Implementation

  • Understanding VPIM
  • Implementing VPIM in Cisco Unity Connection
  • IImplementing VPIM in Cisco Unity Express

Module 5: Cisco Unified Presence Implementation

  • Understanding Cisco Unified Presence
  • Understanding Cisco Unified Presence Components and Communication Flows
  • Integrating Cisco Unified Presence
  • Configuring Cisco Unified Presence Features and Implementing Cisco Unified Personal Communicator
  • Verifying and Troubleshooting Tools for Cisco Unified Presence Components.
  • 10 Days
  • 0 Units
  • 0 Hrs

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