ITIL Foundation Training

ITIL® Foundation training from Learnchase is designed to ensure that you clear the ITIL exam in the first attempt. The ITIL® Foundation certification is considered as the entry level qualification in the field of ITIL certification path. Our training focuses on the key elements, concepts and terminologies associated with ITIL service lifecycle management. It includes ITIL Lifecycle Phase Interactions & Outcomes, ITSM processes and Service Management best practices.

Course Content:-

Service strategey introduction
Service strategey business goal types of service
Service stratgey business case
Business case Service unit sourcing approches
Service portfolio service catlg and risk management
Portfolio managamnent and demand managment
Financial managment
Business relationship managment
Introduction to ITIL V3
Course objective course agenda and examination
Introduction to itil 2011 and it service managment
History of itil and itil core publication
Desired skill and qualification
Servicemanagment as a practice,Why itil susessfull and diffrent between framework
Service ,Service provider customer
IT Service managment and explanation of diffrent term
Internal and external stake holder and process
Function processes -service managment
Service provider contract supplier
Diffrent processes of life cycle how they are dependent on each other
Service design,Terms processes
$ ps of service design service managment service topologey
Service level managment processes
Service Catalogue manager
Capacity Design
Availbility Managment
IT service continuitymanagment
Security managment
Supplier managment
Service Design
Introduction to service transtion scope objective and value to business
Service transtion processes DML CI
Service knowledge managment system
Change managment
Change managment
Deployment and test
Service Transation
Service operation Defination Scope Objective value to business
Communication sub process function service processes structure
Service desk
Service desk technical managment application managment
Operation management
Processes of service opersation incident managment Acesses managment
Problem managment incident managment
Purpose objective scope defination and valu of csi
SIP Service Factor
Steps processes base line of csi
Case study Mock test Certification

  • $ 147.99 $ 73.99
    • INR: Rs 4,999.00
  • UNLIMITED ACCESS
  • 48 Units
  • 11 hours, 21 minutes Hrs

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