SAP ISU Training

SAP ISU Training component is a sales and information system that supports all business processes and utility services of a utility company. It is helpful in managing and billing residential, commercial, industrial, and prospective customers.


SAP ISU Training Curriculum

Energy Data Management

EDM: Functional Overview
EDM: Relevant Data Objects
Profile Header
Profile Allocation
Import Profile Values
Manage Profile Values
Formula Profiles
Synthetic Profiles
Load Profiles
Billing and Invoicing

Billing in SAP Utilities Data Model
Billing Master Data
Discount/ Surcharges,
Manual Billing
Clearing Control
Budget Billing
Bill Printout
Special Billing Features like Franchise fee
Collective Bill
Executing the Meter to Bill process

ISU Data Model/overview
Basics of FICA (master data, events, parallel processing)
Transactions and Account Determination
Credit worthiness
Payment Run
Returns Processing
Clearing Control
Dunning and Collections
Deferral/Installment Plan
Promise to Pay
Account Maintenance, Reversals, Transfer posting
Security Deposits
Interest Calculation
Reconciliation keys
Integration of FICA with SD
Budget Billing
Executing the Bill to Cash process
Work Management

Work Management Overview
Technical Objects in Transmission and Distribution
Installation and Service
Service Products
Workflow Service Connection
Processes in Utilities Industry
Interfaces to External systems
Real Time Pricing

Introduction to RTP Interface
Review of ISU/CCS Billing
Elements of an RTP Interface
Customizing settings for the RTP Interface
Executing the RTP
Interface Customer Service

Overview of CS
Customer Interaction Center (CIC) Configuration
Navigation and Application Area
Front Office Processes
Disconnection and Reconnection
Move-in, Move-out, Move-In/out
ISU Sales Processing
Deregulated Markets
Inter Company Data Exchange

Grid usage (Bill ready Scenario)
Grid usage – integrated scenario (full supply)
Change of supplier
Change of supplier ? point of delivery identification
Customer group-specific quantity surpluses/shortages

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