ServiceNow Admin Training
Servicenow Admin Training teaches how to efficiently perform installation and set-up of process applications. It deals with all the concepts to effectively configure and manage a ServiceNow Instance.
ServiceNow Admin Training Curriculum
Introduction to ServiceNow admin
This is the introduction module, working over enlightening ServiceNow admin
What is Service Now
Why and who can use Service Now
Concept of cloud computing in Service Now
Introduction to ITIL foundation
Navigation and users
Helpful portals, releases
Learn all about incident management process and service improvements.
Incident management process
Continual service improvement to incident management
This module will introduce the change management process, workflow and service improvement.
Change management process (Raising, planning and Authorize)
Change management workflow and change task
Continual service improvement to change management
What is problem management workflow and task types are explained in this module.
Problem management process (identify, Investigate, Resolve)
Problem management workflow and problem task types
Continual Service improvement to problem management
Asset and Configuration management
Learn all about CI relationships and much more in this module.
Introduction to CI and Asset
Class and category CI
Model and type of assets
CMDB Plug-in and CI Relationships
This module explains all about knowledge management.
Knowledge Management Roles
Application and Modules
Tracking and Reporting on Knowledge
SLA & SDLC
Importance of Service level agreement, workflow and learn much more in this module.
Introduction to SLA
OLA and UPC
Service Level Agreement
SDLC In Service now
Employee Self Service & Service Catalog
A brief explanation about service catalog.
My tasks and approvals
Introduction to Service Catalog.
- 10 Days
- 0 Units
- 0 Hrs