ServiceNow Training

Learn all that is required to make you an expert in managing and maintaining IT infrastructure(services deployment and Updagrading) of your organization using ServiceNow ITSM tool.

ServiceNow Training Curriculum

Introduction to ITIL

Introduction to ITSM
Incident Management
Problem Management and change management
Service Request Management
Configuration Management Database
SLA’s and OLA’s

Introduction to ServiceNow

Tool Introduction
Current Competitors
Releases
User Licenses
Using Wiki and Community

Basic Administration

Customizing Home Pages
Form Layouts and list layouts
Adding Users to Groups
Granting Roles to Users
Introducing Applications and Modules
Creation of tables and Modules
Creating tickets and raising Requests
Creating SLA’s
Performance Metrics

Advanced Administration

UI Policies, Notifications
Dictionary Entries and Overrides
Data Policies
List Control and Calculations
Exporting the Data from Service-Now
Update sets imports and Exports
Scheduling Jobs

Scripting

Business Rules
Client Scripts
UI Actions
Script Includes
Jelly Scripting

Reporting

Bar Charts
Pie Charts
List Reports
Pivot Tables
Using scripting in Reporting
Scheduling Reports
Making Gauges

Cloning and Upgrades

Need For cloning and ways to implement it
Upgrading the instance for new Release

Integrations

Web Services: Direct Web Services
Transform Map Web Services
Scripted Web Services
Email Integration: Inbound Actions
Event Registry
Creating and Triggering Events

Content Management

Introduction to CMS
Creating Sites
Creating Pages
Creating Blocks using Scripting
Login Rules

Configuration Management

Classes in CMDB
Mapping Configuration Item to Asset Records
Loading the CI’s into Service-Now
Relating Configuration items

Import Sets

Loading Data of different Formats
Using Data Sources
Using Transform Maps and Transform scripts

Service Catalog

Creating Catalog Items using Variables and Variable sets
Creating Record Producers
Design the flow using Workflow
Creating Execution Plans
Writing Catalog Client Scripts and Catalog UI Policies

Workflows

Creating Workflows on different tables
Approvals using workflows
Using Different Activities in workflows

MID Server Installation

Installing MID server on an instance
Testing the MID Server using another Logins
Importing Files by Using MID Server.

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