TOPICS

Course Outline
  1. Overview of ISO/IEC 20000
  2. Overall Management Requirements
  3. Group Assignments
  4. Service Delivery Processes
  5. Relationship Processes
  6. Resolution Processes
  7. Control Processes
  8. Group Assignment
  9. Release Processes
  10. Automation and Tools
  11. Scoping, Eligibility and Audit Preparation
  12. Exam Preparation
  13. Course Summary
  14. Exam.

  • PRIVATE
  • 10 Days
  • 0 Units
  • 0 Hrs

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WOOCS 1.1.8
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