TOPICS
Course Outline
1. Overview of ISO/IEC 20000
2. Overall Management Requirements
3. Group Assignments
4. Service Delivery Processes
5. Relationship Processes
6. Resolution Processes
7. Control Processes
8. Group Assignment
9. Release Processes
10. Automation and Tools
11. Scoping, Eligibility and Audit Preparation
12. Exam Preparation
13. Course Summary
14. Exam.