TOPICS

Course Outline
   1. What is Knowledge-Centered Support and Why Do We Need It?
The History of Knowledge-Centered Support
The Concepts of KCS
The Benefits of KCS
Proactive versus Reactive Knowledge Management
  2. The KCS Methodology: The Knowledge-Centered Support Model
The Double Loop Process Model
The Solve Loop
The Evolve Loop
  3. Wrapping Up the Knowledge-Centered Support Methodology
Performance Assessment
Leadership
Return on Investment.

  • PRIVATE
  • 10 Days
  • 0 Units
  • 0 Hrs

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WOOCS 1.1.8
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