Course Outline

Module 1: Overview of Cisco Unified Communications Solutions

• Understanding the Components of Cisco Unified Communications Solutions
• Understanding the Characteristics of Cisco Unified Communications Solutions

Module 2: Overview of Administrator and End-User Interfaces

• Understanding Administrator Interfaces
• Understanding End-User Interfaces

Module 3: Call Flows in Cisco Unified Communications Manager and Cisco Unified Communications Manager Express

• Understanding Call Flows and Call Legs
• Understanding the Configuration Components Impacting Call Flows in Cisco Unified Communications Manager
• Understanding the Configuration Components Impacting Call Flows in Cisco Unified Communications Manager Express

Module 4: Endpoint and End User Administration

• Understanding Endpoint Characteristics and Configuration Requirements
• Understanding Endpoint Implementation Options
• Understanding End-User Characteristics and Configuration Requirements
• Understanding End-User Implementation Options

Module 5: Enablement of End User Telephony and Mobility Features

• Understanding Telephony Features
• Enabling Telephony Features
• Understanding Mobility Features
• Enabling Mobility Features

Module 6: Enablement of Cisco Unity Connection and Cisco Unified Presence

• Understanding Cisco Unity Connection
• Understanding End User and Voice Mailbox Characteristics and Configuration Requirements
• Understanding End User and Voice Mailbox Implementation Options
• Understanding Cisco Unified Presence
• Enabling Cisco Unified Presence

Module 7: Cisco Unified Communications Solutions Maintenance

• Providing End-User Support
• Understanding Cisco Unified Communications Manager Reports
• Understanding Cisco Unified Communications Manager CDR Analysis and Reporting Tool Reports
• Monitoring the System with Cisco Unified Real-Time Monitoring Tool
• Monitoring Voice Mail in Cisco Unity Connection
• Understanding the Disaster Recovery System.