TOPICS

Course Outline

Module 1: Introduction to Troubleshooting Cisco Unified Communications Solutions

• Identifying Cisco Unified Communications Deployments
• Using Troubleshooting Methodology
• Using Troubleshooting and Monitoring Tools

Module 2: Cisco Unified Communications Manager Troubleshooting

• Troubleshooting Common Gateway and Endpoint Registration Issues
• Troubleshooting Cisco Unified Communications Manager Availability Issues
• Troubleshooting Database Replication Issues
• Troubleshooting LDAP Integration Issues

Module 3: Troubleshooting Call Setup Issues

• Examining Call Setup Issues and Causes
• On-Premises Single-Site Calling Issues
• On-Net Multisite Calling Issues
• Off-Net Calling Issues

Module 4: Troubleshooting SAF and CCD Issues

• Troubleshooting SAF
• Troubleshooting CCD

Module 5: Troubleshooting Cisco Unified Communications Manager Features and Application Issues

• Troubleshooting Device Mobility Issues
• Troubleshooting Cisco Extension Mobility Issues
• Troubleshooting Cisco Unified Mobility Issues
• Troubleshooting Cisco Unified Communications Manager Native Presence Issues

Module 6: Troubleshooting Voice Quality and Media Resources Issues

• Troubleshooting MOH Issues
• Troubleshooting MTP Issues
• Troubleshooting Issues with Conferences
• Transcoder Issues
• Troubleshooting Issues with RSVP Agents
• Troubleshooting Voice Quality Issues.