Oracle CRM Training

Oracle CRM Training curriculum is so designed to reflect the way sales people work by helping them identify qualified leads, develop sales campaigns and collaborate with colleagues.

Oracle CRM Training Curriculum

Administering Simple Products

Describing simple products
Creating and entering detail for simple products
Versioning and releasing a product record

Administering Attributes and Classes

Describing attributes
Creating a class hierarchy
Creating attributes and domains, and assigning them to a hierarchy
Assigning products to the class hierarchy
Generating smart part numbers

Pricing Overview

Creating a new price list and price list line items
Creating volume discounts

Administering Catalogs and Categories

Describing a product catalog
Creating catalogs and categories
Adding products to categories
Understanding product catalog visibility

Administering Component-Type Customizable Products

Creating a component-type customizable product by defining relationships
Using a Workspace Project to manage, test, and release products, attributes, and classes
Using Time Slice reports to track changes within a given object/version during its life

Pricing Customizable Products

Describing component-based customizable product pricing strategies
Using the Pricing Designer to view and price a component-based customizable product

Administering Constraints

Creating constraints to enforce business logic during product configuration
Describing commonly-used rule types

Administering Eligibility and Compatibility

Describing Eligibility and Compatibility examples and usage scenarios
Defining Eligibility and Compatibility matrices
Administering Eligibility and Compatibility rules

Administering Promotions

Listing types of product promotions
Administering product bundles, coupons, and special configuration promotions
Administering eligibility and compatibility for product promotions
Using product promotions with quotes and orders

Administering Recommendations

Describing product and promotion recommendation functionality
Creating product and promotion recommendations
Defining messages using Unified Messaging administrative views

Administering Multiple Product UIs

Creating multiple product user interfaces (UIs) for a customizable product
Using user interface properties for additional functionality
Describing the logic governing product UI selection

Using Application Deployment Manager

Describing the Application Deployment Manager (ADM) architecture
Exporting product-related data from a Siebel application
Packaging product data for deployment using ADM

Modeling Communications, Media, and Energy Products

Listing business requirements and modeling challenges in Communications, Media, and Energy (CME)
Representing CME products in the Siebel application
Differentiating between predictive, interactive, and reactive product selection rules.