SAP CRM Training Concepts :

✔Overview and Introduction

✔Foundation & Architecture of my SAP CRM

✔my SAP CRM Analytics

✔my SAP CRM Marketing

✔my SAP CRM E-Commerce

✔my SAP CRM Channel Management

✔my SAP CRM Sales

✔my SAP Interaction Center

✔my SAP Service

✔my SAP Field Applications (with focus on Mobile Service)

✔my SAP CRM for Industries

✔Integration with other My SAP suite of modules

✔CRM Base Customizing

✔CRM Basic data & Customizing settings for these objects:

✔Business partner

✔Organizational model

✔Territory Management

✔Product master CRM Business Transactions

✔Overview of generic functions in business transactions

✔Activity Management (including Activity Journal and Groupware Integration)

✔Transaction type and item category customizing for these objects

✔Middleware settings:

✔Middleware connections to R/1, APO and CRM

✔CRM Business Partner – CRM Middleware

✔CRM Middleware – Sales and Billing

✔Basic concepts of CRM middleware

✔Replication administration

✔Monitoring & error handling

✔Implement “Customer Interaction Centre”

✔Architecture landscape

✔Agent functions and processes in the IC

✔Define CIC Profile and Customer-Specific Workspaces

✔Define Front-office framework

✔Component Configuration

✔Action Box Configuration

✔CTI Configuration

✔Client Implementation Case Study – Live Exercise

✔Implement “Internet Sales”

✔Architecture and landscape

✔set up logical system and connection with OLTP R/1 and APO

✔Configuration of the CRM Server – Base Customizing

✔Configuration Web Application

✔Creating Product catalogs

✔Publication of Product Catalog content

✔Create Internet User for order processing

✔Sales Transactions using “Internet Sales”

✔Web Shop Maintenance

✔Client Implementation Case Study – Live Exercise

✔Implement “CRM- Marketing”

✔Opportunity Management

✔Activity Management

✔Marketing Planning and Campaign Management (Marketing Planner, Product Selection, Partner Functions, Generic Actions, Campaign Execution)

✔Marketing Calendar

✔Customer Segmentation

✔External List Management

✔Lead Management

✔Marketing Analytics

Our SAP CRM Online Training batches start every week and we accommodate your flexible timings.