ServiceNow Admin Training

Servicenow Admin Training teaches how to efficiently perform installation and set-up of process applications. It deals with all the concepts to effectively configure and manage a ServiceNow Instance.

ServiceNow Admin Training Curriculum

Introduction to ServiceNow admin

This is the introduction module, working over enlightening ServiceNow admin

What is Service Now
Why and who can use Service Now
Concept of cloud computing in Service Now
Introduction to ITIL foundation
Navigation and users
Helpful portals, releases

Incident Management

Learn all about incident management process and service improvements.

Overview
Incident management process
Continual service improvement to incident management

Change Management

This module will introduce the change management process, workflow and service improvement.

Overview
Change management process (Raising, planning and Authorize)
Change management workflow and change task
Continual service improvement to change management

Problem Management

What is problem management workflow and task types are explained in this module.

Overview
Problem management process (identify, Investigate, Resolve)
Problem management workflow and problem task types
Continual Service improvement to problem management
Context menu

Asset and Configuration management

Learn all about CI relationships and much more in this module.

Introduction to CI and Asset
Class and category CI
Model and type of assets
CMDB Plug-in and CI Relationships

Knowledge Management

This module explains all about knowledge management.

Overview
Knowledge Management Roles
Application and Modules
Using Knowledge
Creating Knowledge
Translating Knowledge
Tracking and Reporting on Knowledge

SLA & SDLC

Importance of Service level agreement, workflow and learn much more in this module.

Introduction to SLA
OLA and UPC
SLA Workflow
Service Level Agreement
SDLC In Service now

Employee Self Service & Service Catalog

A brief explanation about service catalog.

My Profile
My tasks and approvals
Introduction to Service Catalog.