Cisco CAPPS Integrating Cisco Unified Communication Applications Training
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PRIVATE COURSE Course Outline
Module 1: Introduction to Voice Mail
- Voice-Mail Integration Overview
- General Requirements for Voice-Mail Integration
Module 2: Cisco Unity Connection in a Cisco Unified Communications Manager Environment
- Integrating with Cisco Unified Communications Manager
- Configuring the Cisco Unity Connection System
- Using Cisco Unity Connection Partitions and Search Spaces
- Implementing Cisco Unity Connection Call Management
- Configuring Cisco Unity Connection Users
- Monitoring and Troubleshooting Cisco Unity Connection
Module 3: Cisco Unity Express Implementation in Cisco Unified Communications Manager Express Environment
- Understanding Cisco Unity Express
- Integrating Cisco Unity Express with Cisco Unified Communications Manager Express
- Configuring Cisco Unity Express Users
- Configuring User Accounts
- Understanding Cisco Unity Express Auto Attendant
- Troubleshooting Cisco Unity Express
Module 4: Voice Profile for Internet Mail Implementation
- Understanding VPIM
- Implementing VPIM in Cisco Unity Connection
- IImplementing VPIM in Cisco Unity Express
Module 5: Cisco Unified Presence Implementation
- Understanding Cisco Unified Presence
- Understanding Cisco Unified Presence Components and Communication Flows
- Integrating Cisco Unified Presence
- Configuring Cisco Unified Presence Features and Implementing Cisco Unified Personal Communicator
- Verifying and Troubleshooting Tools for Cisco Unified Presence Components.